Politique d’expédition
Shipping Policy
Last updated: January 2026
This Shipping Policy ("Policy") governs the shipment and delivery of products purchased through retrosleague.com (the "Site"), operated by Retros League ("we," "us," or "our"). By placing an order through the Site, you acknowledge and agree to the terms set forth below.
1. Shipping Destinations
We ship worldwide. However, we reserve the right to refuse or cancel any order destined to a location where shipping is restricted by applicable law, where reliable carrier service is not available, or where, in our sole discretion, fulfillment is not commercially feasible. In such cases, the order will be cancelled and a full refund issued.
2. Free Shipping
Standard shipping is offered free of charge on all orders placed through the Site, with no minimum purchase requirement. Free shipping applies to the base shipping fee only and does not include any taxes, customs duties, import fees, or other charges imposed by the destination country, which remain the sole responsibility of the customer.
3. Order Processing Time
All orders are processed within three (3) to five (5) business days from the date of order confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from delivery time. Orders are not considered shipped until you receive a written shipment confirmation containing the tracking information.
During promotional periods, sales events, or peak seasons, processing times may be extended. We will make reasonable efforts to communicate any expected delays.
4. Delivery Time
After processing, estimated delivery times are ten (10) to twenty (20) business days, depending on the destination, carrier performance, customs clearance, and other factors outside our control.
All delivery estimates are approximate and are provided for informational purposes only. We do not guarantee delivery on or by any specific date. Failure to deliver within the estimated window does not entitle the customer to a refund, cancellation, or any other remedy, except as expressly required by applicable law.
5. Tracking
A tracking number is provided for every order at no additional cost. The tracking number is sent to the email address associated with the order once the package is dispatched. Customers are responsible for monitoring the status of their shipment using the tracking information provided.
Tracking information is generated by third-party carriers, and we are not responsible for the accuracy, availability, or timeliness of carrier tracking updates.
6. Customs, Duties, and Import Taxes
For international shipments, the recipient is the importer of record and is solely responsible for any customs duties, import taxes, value-added tax (VAT), brokerage fees, or other charges levied by the destination country. These charges are not included in the product price or the shipping cost and are assessed independently by the relevant customs authority.
We are unable to predict, calculate, or pre-pay these charges. If a customer refuses to pay applicable customs charges and the package is returned to us, the order will be treated under Section 9 of this Policy.
We do not declare orders as "gifts" or under-declare the value of any shipment, as doing so violates international customs regulations.
7. Shipping Address Accuracy
It is the customer's sole responsibility to provide a complete and accurate shipping address at the time of checkout. We are not liable for any delays, non-delivery, loss, or additional costs resulting from incorrect, incomplete, or outdated address information submitted by the customer.
Address changes after order placement cannot be guaranteed. Any request to modify the shipping address must be submitted by email immediately after the order is placed and is subject to the order not having entered processing.
8. Risk of Loss and Title
Title and risk of loss for all products pass to the customer upon delivery of the products to the carrier at our facility. From that point forward, the carrier is responsible for the safe transit of the package.
9. Lost, Delayed, or Returned Packages
Once a package has been handed over to the carrier and tracking confirms dispatch, transit is the responsibility of the carrier. We are not liable for delays, misrouting, loss, theft, or damage that occurs during transit.
The following situations are handled as follows:
- Packages marked as delivered but not received by the customer. The customer must first contact the carrier directly to open an investigation, check with neighbors and household members, and verify the delivery location. We will provide reasonable support in coordination with the carrier but do not guarantee a replacement or refund.
- Packages delayed beyond the estimated delivery window. Customers must wait until the carrier officially declares the package lost before a claim can be reviewed. We do not consider a shipment lost solely because it has exceeded the estimated delivery window.
- Packages returned to us due to incorrect address, refusal of delivery, failure to pay customs charges, or failure to collect from a pickup location. The customer is responsible for any reshipment cost. Alternatively, the customer may request a refund of the product value, less any shipping, handling, and return costs incurred by us.
- Packages declared lost by the carrier. Claims will be reviewed on a case-by-case basis. Any resolution offered (including replacement or refund) is granted at our sole discretion and does not constitute an admission of liability or a precedent for future claims.
All claims related to lost, delayed, or returned packages must be submitted by email within thirty (30) days of the original shipment date. Claims submitted after this period will not be considered.
10. Damaged Packages
If a package arrives visibly damaged, the customer should refuse delivery when possible and notify us by email within forty-eight (48) hours of delivery, including photographs of the damaged packaging and product. Damage claims submitted without supporting evidence or after this window cannot be processed.
11. Force Majeure
We are not responsible for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, weather events, war, terrorism, civil unrest, government action, customs holds, carrier service interruptions, pandemics, supply chain disruptions, or any other event of force majeure.
12. Modifications
We reserve the right to modify, update, or replace this Policy at any time and at our sole discretion. The version in effect at the time of your order governs that specific shipment. Continued use of the Site following any modification constitutes acceptance of the revised Policy.
13. Contact
For shipping-related inquiries, please contact us at:
Retros League 5830 E 2nd St, Ste 7000 #25102 Casper, WY 82609 United States retrosleague@gmail.com